General Terms and Conditions

1. These terms

1.1 What these terms cover. These are the terms and conditions on which we supply services to you. These terms cover your use of our service in booking venues. The venue may have additional and separate terms that apply to the use of their premises for your event.
1.2 Why you should read them. Please read these terms carefully before you place a booking with us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2. Information about us and how to contact us

2.1 Who we are. We are Buzz Venue Ltd a company registered in England and Wales. Our company registration number is 10933482 and our registered office is at 20-22 Wenlock Road, London, England, N1 7GU.
2.2 How to contact us. You can contact us by telephoning our customer service team at 020 3509 4961 or by writing to us at 20-22 Wenlock Road, London, England, N1 7GU.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your booking.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. Our contract with you

3.1 How we will accept your booking. Our acceptance of your booking will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this and will not charge you for the service. This might be because the service is unavailable, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the service or because we are unable to meet a date requirement you have specified.
3.3 Your booking number. We will assign a booking number to your booking and tell you what it is when we accept your booking. It will help us if you can tell us the booking number whenever you contact us about your booking.
3.4 We only sell to the UK. Our website is solely for the promotion of our services in the UK.

4. Our services

4.1 Venues may vary slightly from their pictures. The images of the venues on our website are for illustrative purposes only. Your venue may vary slightly from those images.
4.2 Making sure your venue requirements are accurate. You are responsible for ensuring that your requirements such as required venue space, number of attendees etc. is correct.
4.3 Catering, entertainment and other requirements. If you have other requirements beyond the booking of the venue, such as catering, equipment, entertainment etc., then you need to contact the venue directly to make these arrangements. You understand additional fees may be applicable that will be payable directly to the venue.

5. Your rights to make changes

If you wish to make a change to the service or venue you have booked please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the service or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8- Your rights to end the contract).

6. Our rights to make changes

6.1 Minor changes to the services. We may change the service:
(a) to reflect changes in relevant laws and regulatory requirements (e.g. to ensure safety); and
(b) to implement minor technical adjustments and improvements, for example to address a security threat (i.e. where we make changes to our website).

6.2 Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.
7. Providing the services
7.1 We are not responsible for delays outside our control. If our supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
7.2 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the services to you, for example, number of attendees. If so, this will have been stated in the description of the services on our website. We will contact you] to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

8. Your rights to end the contract

8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the service repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
(c) If you have just changed your mind about the service, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions [and you will have to pay the costs of return of any goods];
(d) In all other cases (if we are not at fault and there is no right to change your mind).

8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any services which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the service or these terms which you do not agree to (see clause 6.2);
(b) we have told you about an error in the price or description of the service you have booked and you do not wish to proceed;
(c) there is a risk that supply of the services may be significantly delayed because of events outside our control; or
(d) you have a legal right to end the contract because of something we have done wrong [(including because we have delivered late (see clause 7.8)].

8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most services bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
8.4 When you don't have the right to change your mind. You do not have a right to change your mind in respect of services, once these have been completed, even if the cancellation period is still running.
How long do I have to change my mind? you have 14 days after the day we email you to confirm we accept your booking. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.

9. How to end the contract with us (including if you have changed your mind)

9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
(a) Phone or email. Call customer services on 020 3509 4961 or email us at support@buzzvenue.co.uk. Please provide your name, home address, details of the booking and, where available, your phone number and email address.
(b) Online. Complete the [form INSERT LINK TO ONLINE FORM] on our website.

9.2 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind.

10. Our rights to end the contract

10.1 We may end the contract if you break it. We may end the contract for a service at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 3 days of us reminding you that payment is due; or
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, for example, proving the number of attendees.

10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
10.3 We may withdraw the service. We may write to you to let you know that we are going to stop providing the service. We will let you know at least [PERIOD] in advance of our stopping the supply of the service and will refund any sums you have paid in advance for services which will not be provided. We may also cancel you booking if the venue tells us they are unable able to fulfil your request. We will always tell you at the earliest possible time if a booked venue becomes unavailable.

11. If there is a problem with the service

11.1 How to tell us about problems. If you have any questions or complaints about the service, please contact us. You can telephone our customer service team at 020 3509 4961 or write to us at support@buzzvenue.co.uk. If you have a problem with the venue then please contact the venue directly.
11.2 Summary of your legal rights. We are under a legal duty to supply services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the service. Nothing in these terms will affect your legal rights.

12. Price and payment

12.1 Where to find the price for the service. The price of the service (which includes VAT) will be the price indicated on the booking pages when you placed your booking. We take all reasonable care to ensure that the price of the service advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the service you booking.
12.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your booking date and the date we supply the service, we will adjust the rate of VAT that you pay, unless you have already paid for the service in full before the change in the rate of VAT takes effect.
12.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your booking so that, where the service's correct price at your booking date is less than our stated price at your booking date, we will charge the lower amount. If the service's correct price at your booking date is higher than the price stated to you, we will contact you for your instructions before we accept your booking.
12.4 When you must pay and how you must pay. We accept payment with (PayPal, Credit and Debit cards through PayPal). Payment is required in full at time of booking.

13. Our responsibility for loss or damage suffered by you

13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill[, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the service.
13.3 We are not liable for any loss or damage caused by the venue.
13.4 We are not liable for business losses. We only supply the services for domestic and private use. If you use the services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14. How we may use your personal information

14.1 How we may use your personal information. We will only use your personal information as set out in our Privacy Policy.

15. Other important terms

15.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
15.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
15.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in booking to end the contract or make any changes to these terms
15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.
15.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.